Delivery Zones

You will be asked to select the shipment method you would prefer as part of the order process. The delivery times below are from the date your order has shipped.

We will inform you of the shipping costs for the shipment method you select in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.  FRANK PAYNE INT can change any time expedition cost for shipping to different countries. 

Shipping costs

Si l’une quelconque des dispositions des présentes Conditions Générales d’Utilisation, des Conditions Générales de Vente ou des Conditions Particulières de Vente susceptibles d’être applicables à votre commande, est jugée invalide, illégale ou inopposable, la validité, la légalité et l’opposabilité de les dispositions restantes resteront en vigueur et de plein effet.

Time required for delivery

When you place your order, we will inform you of the estimated time for delivery and the various methods of delivery available for the product purchased.

Some tableware, wallpaper, furniture, lighting, fine jewelry and other customized products may be subject to extended delivery times and/or shipping delays. If your order is not able to ship immediately, Customer Service will contact you to provide more details and an estimated shipping.

Problems of delivery

Any failure to deliver or late delivery exceeding eight (8) business days should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within ten (10) business days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.

If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled “Returns – Exchanges – Refunds”.  See also Specific Terms and Conditions of Sale as applicable to your order.