You may return any product ordered on the Website for exchange or refund within thirty (30) calendar days from the delivery date subject the terms and limitations set out below (see articles 11.1 and 11.2).

Returned products must be in their original condition and packaging (the orange box and if possible the delivery box), together with their purchase invoice or a copy in the case of a partial return. FRANK PAYNE INT has sole discretion in determining whether the products purchased via the Website are in original condition when returned.

Returning a product for exchange or refund is free of charge as long as you return the products to us via our carrier by using our system of pre-paid return labels. Log in to your account and click on “return or exchange items” in the “your orders” section.  Follow the instructions which will allow you to:

– Choose the articles to return as well as the reason for the return;
– Download and print your pre-paid return label and a copy of your invoice.

If you are unable or do not wish to use the pre-paid label service, please contact Customer Service who will record your return. You can then return your package to the following address:

FRANK PAYNE INT
21 PLACE DE LA REPUBLIQUE
75003 PARIS

In this case, please insure your package for the full retail value of the item.  FRANK PAYNE INT  will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.

Returns conditions applicable to fragrance, makeup and beauty Products: Fragrance, makeup and beauty Products must not be opened and must be returned in their original packaging. If the transparent film has been opened or removed or if the Product has been used, the item will not be accepted for return or exchange. If a product is defective or has been damaged during delivery, customer must ensure when applicable that the bottle is still hermetically sealed (if this is not the case, contact Customer Service).

You may exchange an item for another item of lesser, equal or greater value subject to the conditions below.

If you exchange an item for another item of greater value, you shall pay the difference in price.

If you exchange an item for another item of lesser value, you will be refunded within ten (10) business days of receipt of the item returned by crediting your debit or credit card.

If you exchange an item, the shipping costs for the first delivery will not be refunded. However, you will not be charged shipping costs for the second delivery.

Only one exchange per item will be honored.

For more information, please send us a mail to: contact-web@frankpayne.com